All orders for this region are fulfilled from our logistics hub in Dubai, United Arab Emirates.

We ship exclusively with premium courier partners, depending on destination:

• UAE – Same-Day & 4-Hour Delivery: Quiqup
• UAE – Next-Day Delivery: EMX
• International Express: DHL Express

All shipments are tracked and insured.

Delivery times vary by destination:

• UAE: Same-Day, Extended Same-Day or Next-Day
• GCC countries: 24–48 hours (Express)
• Asia & International: Express delivery (varies by country)

Exact delivery options are shown at checkout.

Shipping costs depend on your destination and order value.
Complimentary shipping applies in many regions or above specific thresholds.
For full shipping costs and regional details, please visit:
Shipping, Payments & Returns

Yes. Complimentary shipping applies in many regions or above specific order values.
Thresholds and conditions vary by destination.
For detailed shipping conditions, click here:
Shipping, Payments & Returns

For orders shipped outside the UAE, the customer acts as the importer of record.
Any customs duties, local taxes or import fees charged at destination are the responsibility of the customer and are not included in the product price.
For more information about duties and taxes, click here:
Shipping, Payments & Returns

All orders are charged in AED (United Arab Emirates Dirhams).
USD value is shown for reference only, using fixed exchange rates. Minor variations may occur depending on your bank.

Yes. You may request a return or exchange within 14 days of receiving your order, provided items are:

• Unused and unwashed
• In perfect condition
• With all tags attached

Yes. Size exchanges are complimentary.
The replacement item ships once the original item has been received and inspected, subject to stock availability.

Return fees vary by destination and are applied per order, not per item.
The applicable return fee is deducted from your refund.
For full return fees by region, click here:
Shipping, Payments & Returns
Returns are free only for faulty or incorrect products.

No.
Outbound shipping fees are non-refundable
Customs duties and taxes paid at destination are non-refundable

Refunds are issued to the original payment method within 7–10 business days after the returned item has been received and inspected.

Please email [email protected] with:
Your order number
The item(s) you wish to return or exchange
Our team will guide you through the process.

We accept Visa, Mastercard and American Express.
Payments are processed securely via Stripe or PayPal.
All payment data is encrypted and never stored on our servers.

For any enquiries related to orders, shipping, payments or returns, contact us at:
[email protected]